Booking conditions

Booking conditions NERO Office Hotel & City Café

The following reservation conditions apply to all bookings at NERO Office Hotel & City café. When making a reservation you automatically agree to these terms and conditions.

Explanation of terms Short Stay & Extended Stay

We offer a unique concept of Short Stay & Extended Stay, but what does that actually mean? Short Stay is a stay of one week up to a maximum of thirty nights. Ofcourse you can longer and in this case we offer special Stay prices. Extended Stay is available to book for a minimum stay of one month up to a maximum of six months.

Tourist tax

Every guest who spends the night in Roermond must pay the obligatory tourist tax. Our tourist tax is € 2,50 per person per night. These costs are always calculated on top of our room rates.

House rules

Because we like clarity, we have drawn up a number of house rules. These help you and other guests to have a safe, clean and pleasant stay. When making a reservation you automatically agree to these house rules.

Payments Short Stay

The total booking amount must be paid upon arrival, regardless of a deposit. In addition, we ask for a credit card guarantee for any extras used and/or costs incurred during the stay.

Payments Extended Stay

In case of Extended Stay reservations, a deposit is required. For this, you will receive a payment link before arrival that must be paid before check-in. Depending on the length of your stay, we will send a new payment link every month for the next installment. Other payment arrangements are only possible in consultation. In the event of cancellation or modification of the booking, the amount to be settled will be refunded, according to the cancellation conditions. In addition, we ask for a credit card guarantee for any extras used and/or costs incurred during the stay.

Cancellation policy Short Stay

You can cancel or change a Short Stay stay (7-30 nights) free of charge until 3 p.m. two days before arrival. In case of cancellation or shortening of the stay within 48 hours before arrival, we will charge the next two nights in full. Any remaining nights will then be canceled free of charge.

Cancellation policy Extended Stay

You can cancel or change a Short Stay stay (31-181 nights) free of charge until 3 p.m. seven days before arrival. In case of cancellation or shortening of the stay within 48 hours before arrival, we will charge you in full for the next two weeks. Any remaining nights will then be canceled free of charge. In case of cancellation or shortening of the stay within seven days before arrival, we will charge the next 7 days in full. Any remaining nights will then be canceled free of charge. Your plans may always turn out differently. In that case, please contact us directly to discuss the possibilities.

Terms and Conditions

If the above conditions do not apply, the general terms and conditions that the trade association Koninklijke Horeca Nederland has issued will apply.